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Help desk

The STIM Help Desk is a solution designed to ensure a real support to the users in case of problems on the communication system (PBX, VOIP, voice mail, fax, video conferencing, messaging, Mobile, etc.) and the ICT systems. The service offers the possibility of providing a 'single point of contact' in mono or multi client. The governance of the service is guaranteed by identifying the indicators (KPI), the sharing of information and the monitoring of service levels (SLAs).
The operation models:

  • proceduralization of the types of assistance provided
  • use of customized monitoring tools
  • tracking and historicizing of requests
  • asset management
  • creating and maintaining a Knowledge Base


Activating the Help Desk for the entire infrastructure maintained the advantages are many:

  • dedicated greenCall number
  • tracking certain response times
  • H24 service
  • single point of contact for its help desk calls
  • increased uptime and system availability
  • rapidity in dealing with calls through service level agreements
  • constant support
  • reduction in operating costs.

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